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Terms and Conditions

1. Introduction These Terms and Conditions outline the agreement between Your Moving Limited (based in Leicester) and you, the Customer. By paying a deposit and securing a booking with us, you agree to the terms set out below.

2. Securing Your Booking & Mutual Commitment We operate on a transparent and fair booking system designed to protect both the customer and the company.

  • The Deposit: A deposit is required to secure your moving date.
  • Mutual Guarantee: Once your deposit is paid, your move is fully booked. This serves as a firm, mutual commitment: we guarantee to reserve our team and vehicles exclusively for you, and you commit to proceeding with our services. This protects our business from late cancellations or undercutting by other companies, ensuring we can reliably fulfill our promises to you.

3. Cancellations and Date Changes We understand that the property market can be unpredictable, particularly regarding completion dates.

  • Free Date Changes: Once your deposit is paid, you may change your moving date without any additional charge, provided you give us as much notice as possible and subject to our availability.
  • Cancellations: If you decide to cancel your move entirely after paying the deposit, the deposit is strictly non-refundable.

4. Quotations and Pricing

  • Accurate Quotes: Your quoted price is based on the inventory, property details, and access information you provide.
  • Price Adjustments: We reserve the right to adjust your final invoice if the scope of work significantly changes on the day. This includes: adding extra furniture not previously discussed, requiring additional services (like dismantling/assembling or packing), or facing undisclosed access issues (e.g., multiple flights of stairs or parking located further than 15 metres from the property entrance).

5. Customer Responsibilities To ensure your move is conducted safely and efficiently, you agree to:

  • Parking: Ensure suitable parking is available for our commercial vehicles at both the collection and delivery addresses. You are responsible for organising and paying for any necessary parking permits or meter suspensions. Any parking fines incurred due to a lack of arranged parking will be added to your final bill.
  • Appliances: Ensure all freezers are defrosted, and washing machines/dishwashers are disconnected and completely drained of water prior to our arrival.

6. Insurance and Liability

  • Coverage: We are fully insured with Goods in Transit and Public Liability insurance to ensure your items are protected while in our care.
  • Exclusions: We will not be liable for the loss or damage of highly valuable items such as jewellery, cash, deeds, or important personal documents. These must be transported by you personally.
  • Electricals: We are not liable for the mechanical or electrical failure of appliances (like TVs or computers) unless there is clear evidence of external physical impact caused by our team during transit.

7. Items We Cannot Transport For health, safety, and insurance compliance, our team will not move:

  • Hazardous, toxic, or flammable substances (including gas bottles, aerosols, and wet paint).
  • Firearms, ammunition, or explosives.
  • Live animals or pets.
  • Perishable goods.

8. Payment Terms

  • The remaining balance for your move (minus the deposit already paid) must be cleared in full on the moving day once the move is completed.

9. Governing Law This agreement is governed by the laws of England and Wales. Your Moving Limited is committed to providing a professional, reliable service for all our customers in Leicester and beyond.